Experience
Resumes
Download resumes highlighting my research and design experience.
Work History Summary
User Experience Consultant
Freelance, Apr 2024-present
|
User Experience Researcher
Tech Fleet, Feb-Jun 2024
|
User Experience Designer
American Reading Company, 2022-2023
|
Developmental Editor & Consultant
Self-employed entrepreneur, 2016-2022
|
Director of Communication & Marketing
Koresh Dance Company, 2014-2016
Professional Certificates
I have a PhD in literature & culture and I believe there’s always more to learn!
By investing in my ongoing professional development, I gather techniques for applying design thinking to real design problems.
UX Management: Strategy and Tactics
Interaction Design Foundation (IxDF)
February 2024
Object Oriented UX Strategy (OOUX Masterclass, cohort 8)
Rewired
July 2023
UX Design with UI Design concentration
CareerFoundry
September 2021
My Strengths
& their business outcomes
Fixing ‘creaky stairs’ through effective cross-functional communication
Decreased support tickets and increased user efficiency on known ‘problem pages’ by making sure Support Team expertise was heard and informed design decisions
Transformed a crucial but strained B2B partnership from a non-communicative standoff into an effective collaboration with clear exchanges and timelines
Enabled overdue project to accelerate during its funding window: resolved conflict between SMEs by identifying their terminology differences and common ground
Mapping services, flows, and interactions with minute attention to functional needs
Eliminated delays and saved up to 4 hours of IT work per new hire by reviewing pain points during onboarding and creating new instructions to ship out with tech equipment
Facilitated SaaS company’s priority to become digital first by translating a print workbook into in-app task flows, assessing and replicating its CTAs, variables, and states in the UI
Ensured smooth SSO redesign rollout to 10K users—not only through collaborative design, but by writing step-by-step documentation customized for each user type
Creating clear architecture for data and information so others can use it easily
Offered users a time-saving snapshot of previously scattered data by consolidating existing database fields, their input points, and their UI labels into an activity feed
Guided 6+ clients through year-long editing to book contracts by identifying key findings in their manuscripts and recommending strategies for clearly and accessibly narrating those findings
Provided accessible resources for future researchers and cross-team stakeholders by clearly reorganizing and labeling the research repository for a multi-phase app development project with high team turnover